Return & Refund Policy

At Thorn & Thimble, we want you to be happy with your purchase. We accept eligible returns within 30 days of delivery.

Return Window

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging when applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly so we can evaluate the issue and make it right.

Exchanges

We do not accept exchanges. If you wish to purchase a different item, you may return an eligible item and place a new order separately.

Items That Cannot Be Returned

We cannot accept returns on:

• Sale items
• Gift cards

Initiating a Return

You can initiate an eligible return through your Shopify customer account page by navigating to your order and following the return prompts.

You may also contact us at ThornandThimble@proton.me if you need assistance with an eligible return.

Please do not send an item back without first requesting a return.

Refunds

Once we receive and inspect your eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 30 business days have passed since we approved your return and you have not received your refund, please contact us at ThornandThimble@proton.me.